Telecoms
From network infrastructure to cloud platforms to customer-facing systems - we build, secure, and optimize the technology that keeps the world connected.
→ Building scalable, compliant networks for the connected world
Telecom operators face one of the most complex technology challenges in any industry - balancing performance, security, and compliance while serving millions of users in real time. Neurotic helps telecoms modernise infrastructure, unify data, and build platforms that scale securely from core network to customer application.
Industry challenges
we solve
Accelerate innovation with modern infrastructure
Fragmented monitoring and rising compliance make it difficult to maintain competitive innovation speed.
We modernize your infrastructure with unified observability platforms and automated compliance frameworks that accelerate deployment cycles.
Prevent failures before they impact customers
Without unified visibility, network failures cascade across customer systems causing revenue loss.
We implement predictive monitoring and AI analytics that detect issues before customer impact, reducing response time by 42%.
Deploy fast, eliminate firefighting
Multi-vendor environments demand extensive manual work, delaying deployments and draining engineering resources.
We automate provisioning, orchestration, and incident triage, freeing your team to focus on strategic initiatives instead of firefighting.
Key areas of intervention
Network architecture & optimisation
We design and optimise robust network environments that deliver performance and uptime at carrier scale.
- Multi-region cloud and on-prem hybrid architectures.
- Network segmentation, VLAN design, and traffic optimisation.
- Load balancing and redundancy for high availability.
- 5G-ready infrastructure configuration and monitoring.
- Secure VPN and SD-WAN setups for distributed operations.
Our engineers specialise in Cisco, Fortinet, Palo Alto, and Juniper ecosystems - ensuring resilience, security, and cost efficiency.
Customer platform development
We build scalable customer platforms that integrate seamlessly with core systems - CRM, billing, ticketing, and IoT management - creating a single pane of glass for operators and subscribers.
Our teams handle:
- API design and integration between legacy OSS/BSS platforms.
- Development of custom self-service portals and mobile apps.
- Integration of AI assistants for customer support and troubleshooting.
- Cloud-native deployment with CI/CD and multi-tenancy support.
We ensure that customer experience, data integrity, and performance align with telecom-grade reliability.
Data infrastructure & analytics
Telecom data is massive - and often underutilised.
We help transform it into actionable intelligence through unified data pipelines and predictive analytics:
- Real-time monitoring dashboards for usage, latency, and churn.
- Predictive maintenance for network components using AI models.
- Data warehouse architecture (Snowflake, Databricks, BigQuery).
- Anomaly detection and fraud prevention systems powered by ML.
With unified data, operators gain visibility across performance, customer behaviour, and financial health - all in one governed environment.
Cybersecurity & compliance
We bring defence-in-depth to telecom environments - protecting sensitive data, customer records, and network infrastructure.
- Penetration testing and red-team simulations.
- SOC2, GDPR, and ISO27001 alignment.
- SIEM implementation and log correlation.
- Endpoint and identity management across distributed teams.
- Vendor compliance and zero-trust network enforcement.
Our cybersecurity division includes certified engineers (OSCP, OSWE, GIAC, Google SecOps) who have worked on telecom-grade deployments with 99.99% uptime and zero breaches.
AI & automation in telecom operations
We implement automation frameworks that reduce manual load and accelerate operations:
- Predictive ticket classification and routing.
- Intelligent incident triage and alert reduction.
- AI models for bandwidth forecasting and usage prediction.
- Automated provisioning and rollback systems.
These systems make telecom operations faster, more cost-efficient, and more reliable.
Our expertise in action
Why telecom clients choose us
- Multi-disciplinary team spanning network, cloud, AI, and cybersecurity.
- Deep familiarity with OSS/BSS, 5G, and IoT ecosystems.
- Proven ability to reduce downtime, improve observability, and maintain compliance.
- Engineering rigour combined with startup-level execution speed.
Common projects we've done
- ✓ Network infrastructure audits and redesign
- ✓ Telecom-grade customer portal and CRM integrations
- ✓ Data platform and real-time analytics dashboards
- ✓ Predictive AI models for maintenance and operations
- ✓ Cybersecurity compliance and SIEM implementation
- ✓ Cloud migration and infrastructure cost optimisation
Our last success in the industry
For a European telecom operator, Neurotic redesigned the hybrid network architecture, implemented predictive monitoring for downtime prevention, and built a customer portal integrating legacy OSS/BSS data - reducing incident resolution time by 42% within the first quarter.
Related services
Ready to get started?
Let's discuss how we can help you achieve your goals with our specialized expertise for the telecoms industry.
