Every practice on one set of numbers. Chair time included.

Typical issues PE faces in dental

Not the surgery's problems. The four that land on the fund, and that we find in almost every group we open up.

1. 01

   Every practice arrives with its own everything

   Its own practice management system, its own server in a cupboard, and its own idea of what a recall rate is. The paper assumed group reporting; what arrives is a reconciliation.

2. 02

   Chair time is the economics, and it is unmeasured

   Utilisation is the number the model runs on. It is reported monthly, by each practice manager, out of their own system, their own way. An underperforming site and an under-reported one look identical.

3. 03

   Patient records on a server nobody has patched

   Clinical records are special category data. They sit on a machine in a back room, backed up to a drive somebody takes home. It reaches you through an insurer, the regulator, or diligence.

4. 04

   Revenue already sold and never collected

   Lapsed recalls and unconverted treatment plans vary enormously between practices. Nobody can see which or why, because each site counts them differently.

What it runs on

Six layers, and our engineers have configured systems in all of them on real lines. The names are what a plant actually has, not a wish list.

• Practice management

  • Dentrix
  • Dentally
  • SOE Exact
  • Open Dental

• Imaging

  • Dexis
  • Planmeca Romexis
  • Carestream

• Patient comms and recall

  • Podium
  • Dental Focus

• Finance and payroll

  • Xero
  • Sage

• Reporting

  • Power BI

• Cloud and identity

  • Microsoft 365
  • Entra ID
  • Microsoft Azure

Third-party names are listed so you can see what we work in. They are the property of their respective owners and imply no endorsement.

Value creation

What we do across a dental hold, and where each one lands in the numbers a buyer checks.

• Chair time, read daily

  The number the whole model runs on, taken from the system rather than from a return, so a bad week is a question that week.

• Recall and conversion, comparable

  Revenue already sold, visible by practice on one definition, which is what lets the gap between two sites actually be closed.

• Patient data that survives diligence

  Special category data, evidenced rather than assumed, before an insurer or a regulator is the one asking.

• Practices that report on day one

  One onboarding path, so the acquisition timetable in the paper is the timetable that happens.

Neurotic AI Platform, across your practices

The same product every portfolio company gets, carrying the screens a dental group opens and nobody else does. Asked in the words used at a practice meeting.

The change is that chair time stops arriving in a monthly return. A bad week at one practice is visible that week, on the same definition as every other site, so the conversation is about what happened rather than about whose spreadsheet is right.

AI intelligent dashboards

We build these quickly, and to your business: dashboards that let you see chair time, recalls and clinician output across every practice, on one basis rather than five — with the alerts and notifications that go with them, so a number that moves finds you rather than waiting to be found.

• Chair utilisation

  Booked against available, by practice and by surgery, taken from the practice system the same day.

• Recalls due

  Who is due, who has lapsed, and which practices are letting them go.

• Clinician output

  Activity and treatment mix by clinician, on one definition across every site.

• Practice comparison

  Every site on the same measures, so an underperforming practice is distinguishable from an under-reported one.

• Referrals

  What goes out, where it goes, and what could have been kept inside the group.

These are the five a dental group asks for first. The screens are built to the group, not chosen from a menu, so a dashboard you need and cannot find anywhere on this list is the ordinary case rather than a special one.